TERMS & CONDITIONS

BIBIKJEE’S NYONYA FLAVOURS

Terms and Conditions for Online Purchases

Effective Date: 1 August 2026

INTRODUCTION

Welcome to BibikJee’s Nyonya Flavours.

BibikJee’s Nyonya Flavours is a family-owned Malaysian brand specialising in authentic Melakan Nyonya condiments, including our signature Sambal Tumis and Cili Garam.

Founded in loving memory of our late mother, our business is dedicated to preserving traditional Nyonya recipes and sharing the flavours of our heritage with families across Malaysia.

These Terms and Conditions ("Terms") govern your access to and use of www.bibikjeesnyonyaflavours.com, including all purchases, transactions and promotional activities conducted through our website.

For the purposes of these Terms, "Company", "we", "us" and "our" refer to BibikJee’s Nyonya Flavours, operated by BibikJees PLT (LLP0042343-LGN), while "Customer", "you" and "your" refer to any individual or entity accessing our website or purchasing our products.

By accessing our website or placing an order, you agree to these Terms and our Privacy Policy.

Please read these Terms carefully before making a purchase.

1. GENERAL

1.1. These Terms apply to all purchases made through our official website, www.bibikjeesnyonyaflavours.com.

1.2. We reserve the right to amend or update these Terms from time to time to reflect changes in our business operations, products, services or applicable laws.

1.3. Any changes will be published on our website with an updated effective date. Changes will generally apply to future transactions and will not unfairly affect orders already accepted.

1.4. By continuing to use our website after updated Terms take effect, you agree to the revised Terms to the extent permitted by law.

1.5. We reserve the right to restrict or suspend website access where there is reasonable evidence of fraudulent activity, security threats or misuse of our services.

2. PRODUCT INFORMATION AND AVAILABILITY

2.1. We make reasonable efforts to ensure that all product descriptions, prices, images, ingredients, net weights and other information displayed on our website are accurate and up to date.

2.2. Product photographs are provided for illustration purposes. Actual appearance may vary slightly due to photography, lighting, screen settings and normal production variations.

2.3. As our products are prepared using natural ingredients, minor variations in colour, texture, consistency and flavour may occur between production batches.

2.4. Such variations do not remove customers' rights where products are defective, unsafe, spoiled or materially different from their descriptions.

2.5. Customers are encouraged to review the product description, ingredient list, allergen information, storage instructions and expiry or best-before information before purchasing.

2.6. All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.

2.7. If an ordered product becomes unavailable, we will notify the customer and offer an appropriate refund or an alternative product with the customer's agreement.

2.8. Products sold through our website may be priced differently from products sold at physical retail outlets, bazaars, marketplaces or other authorised sales channels.

3. PRICING

3.1. All prices displayed on our website are quoted in Malaysian Ringgit (MYR), unless otherwise stated.

3.2. We reserve the right to revise product prices without prior notice. Revised prices will not affect orders already accepted.

3.3. Product prices do not include delivery charges unless expressly stated otherwise.

3.4. Applicable delivery charges, taxes and other fees, if any, will be disclosed before checkout is completed.

3.5. The total amount payable will be displayed during checkout before the customer confirms payment.

3.6. In the event of an obvious pricing or technical error, we may contact the customer to explain the discrepancy and offer the option to proceed at the corrected price or cancel the affected order for a refund.

3.7. Promotional prices apply only during the relevant promotional period and are subject to the stated conditions.

4. CUSTOMER ACCOUNTS AND REGISTRATION

4.1. Customers may purchase through guest checkout or a registered customer account, where these options are supported by our website.

4.2. Customers are responsible for providing accurate, complete and updated information when registering an account or placing an order.

4.3. Customers who maintain an account are responsible for keeping their login credentials confidential.

4.4. If you suspect unauthorised access to your account, please contact us promptly.

4.5. We may temporarily suspend or restrict accounts where reasonably necessary to investigate suspected fraud, unauthorised activity or security concerns.

4.6. Personal information provided during registration or checkout will be handled in accordance with our Privacy Policy.

5. ONLINE ORDERS

5.1. Customers may place orders by selecting the desired products, confirming the quantity and providing the necessary checkout information.

5.2. Before completing payment, customers should review their order details, including products, quantities, delivery address, applicable discounts and total charges.

5.3. An automated order acknowledgement may be sent after checkout. This confirms receipt of the order but does not necessarily constitute final acceptance.

5.4. Orders are subject to successful payment verification, product availability and confirmation for fulfilment.

5.5. We reserve the right to decline or cancel orders where:

• Payment is unsuccessful or cannot be verified.

• Products are unavailable.

• There is a genuine pricing or technical error.

• The order appears fraudulent or unauthorised.

• The transaction breaches applicable laws or these Terms.

5.6. Customers will be notified if an order cannot be fulfilled. Where payment has already been received, an appropriate refund will be arranged.

5.7. We reserve the right to impose reasonable purchase quantity limits during periods of limited stock or special promotions, provided such limits are communicated appropriately.

6. PAYMENT TERMS

6.1. Payment must be completed using one of the payment methods available through our website at checkout.

6.2. Available payment methods may include credit or debit cards, online banking, electronic wallets or other payment services supported by our payment providers.

6.3. The actual payment methods available to each customer will be displayed during checkout.

6.4. Full payment is required before an order can be processed, unless otherwise stated.

6.5. If payment is declined or unsuccessful, the order will not be processed until payment has been successfully completed.

6.6. Payments are processed through authorised third-party payment service providers. We do not intentionally retain complete payment card details on our own systems.

6.7. Refunds, where applicable, will generally be issued through the original payment method, subject to payment provider capabilities and applicable consumer rights.

6.8. Processing times for refunds may vary depending on the payment provider or financial institution.

7. ORDER CANCELLATION AND AMENDMENTS

7.1. Customers wishing to amend or cancel an order should contact us as soon as possible after placing it.

7.2. We will make reasonable efforts to accommodate changes before an order has been prepared or dispatched.

7.3. Once an order has been dispatched, changes or cancellation may no longer be possible.

7.4. Where a cancellation is approved before dispatch, the amount paid will be refunded in accordance with the applicable cancellation arrangements.

7.5. We reserve the right to cancel an order if the products are unavailable, payment cannot be verified or fulfilment cannot reasonably proceed.

7.6. Where we cancel an order after receiving payment, we will arrange an appropriate refund.

7.7. Nothing in this section restricts statutory consumer rights relating to defective, unsafe, incorrectly supplied or non-conforming products.

8. HOME DELIVERY

8.1. We currently offer delivery to eligible addresses within Malaysia, subject to the delivery options available during checkout.

8.2. Orders will be delivered through courier or logistics service providers appointed by the Company.

8.3. Delivery charges will be calculated and displayed before payment is completed.

8.4. Customers are responsible for providing a complete and accurate delivery address, recipient name and contact number.

8.5. Estimated processing and delivery timeframes will be provided through our website, checkout process, order confirmation or Shipping & Delivery Policy.

8.6. Delivery estimates are subject to stock availability, courier operations, public holidays, severe weather and other circumstances beyond our reasonable control.

8.7. Where delivery is materially delayed or cannot be completed, customers may contact us for assistance and an appropriate resolution.

8.8. Tracking details may be provided once the order has been dispatched, where supported by the courier provider.

8.9. If a delivery attempt fails because of incorrect customer-provided details or an unreasonable refusal to accept delivery, reasonable redelivery charges may apply.

8.10. We are not responsible for costs arising solely from inaccurate delivery details provided by the customer, except where applicable law requires otherwise.

8.11. Where an order is lost or damaged in transit, customers should contact us so that we can investigate with the courier provider and arrange an appropriate resolution.

8.12. The Company will bear applicable redelivery costs where required by law, including where delivered goods are defective or materially different from those ordered.

9. FREE SHIPPING

9.1. We may offer complimentary delivery for orders meeting specified purchase requirements.

9.2. Unless otherwise stated in a specific promotion, free standard shipping within Peninsular Malaysia applies to eligible orders exceeding RM80 in qualifying merchandise value.

9.3. Shipping eligibility will be calculated according to the applicable promotion settings and displayed during checkout.

9.4. Where an order does not meet the free-shipping requirements, the applicable delivery fee will be displayed before payment.

9.5. Free-shipping offers may be updated or discontinued for future orders, provided changes do not unfairly affect accepted purchases.

9.6. Free shipping may exclude certain destinations or special delivery arrangements, where these exclusions are clearly communicated before checkout.

10. RECEIPT AND INSPECTION OF PRODUCTS

10.1. Customers are encouraged to inspect their orders upon delivery to ensure that the correct products have been received and that the packaging is in satisfactory condition.

10.2. If an order arrives damaged, incomplete or incorrect, please contact our customer service team as soon as reasonably possible.

10.3. Customers are encouraged to report visible delivery-related issues within 48 hours of receiving their parcel to facilitate investigation.

10.4. Failure to report an issue within 48 hours does not automatically invalidate a legitimate claim involving defects, spoilage or other rights protected by applicable law.

10.5. Where possible, customers should retain the affected product and packaging until our customer service team provides further instructions.

11. RETURNS, REFUNDS AND EXCHANGES

11.1. Due to the nature of food products, returns or exchanges for change of mind, personal taste preferences or incorrect purchases made by customers are generally not accepted.

11.2. However, customers remain entitled to applicable remedies under Malaysian consumer protection laws.

11.3. Returns, refunds or replacements may be considered where:

• An incorrect product has been delivered.

• An item is missing from the order.

• A jar arrives broken, leaking or otherwise damaged.

• The product seal or packaging is compromised.

• A product is expired upon delivery.

• A product is spoiled, contaminated, unsafe or otherwise defective.

• A product is materially different from its advertised description.

11.4. To report an issue, please email hello@bibikjeesnyonyaflavours.com with the following information:

• Order number

• Customer name

• Description of the issue

• Photographs of the affected product and packaging, where available

• Batch number and expiry date, where relevant

11.5. Customers should not consume products suspected of being unsafe or contaminated.

11.6. We may request additional information or arrange for the affected product to be returned where reasonably necessary to investigate the claim.

11.7. Once a claim is assessed, we will provide an appropriate remedy in accordance with applicable law, which may include a replacement, refund or other legally required resolution.

11.8. Approved refunds will generally be issued through the original payment method, where supported.

11.9. Any refund will reflect the amount actually paid for the affected products, taking into account applicable discounts, subject to statutory entitlements.

11.10. Where products are defective or materially different from those ordered, the Company will bear the reasonable redelivery costs where required by law.

11.11. Customers' statutory rights will not be limited solely because a product has been opened where opening was reasonably necessary to discover a defect.

12. FOOD SAFETY, STORAGE AND ALLERGENS

12.1. Our products are food condiments and should be handled and stored according to the instructions provided on their packaging.

12.2. Customers should review all ingredient declarations and allergen information before purchase and consumption.

12.3. Certain BibikJee’s products contain shrimp paste (belacan), which is derived from crustaceans and may cause allergic reactions in sensitive individuals.

12.4. Customers with known allergies or dietary restrictions should contact us before purchasing if further clarification is required.

12.5. Customers should observe the stated storage instructions before and after opening.

12.6. Where the product label requires refrigeration after opening, customers should refrigerate accordingly and consume within the stated period.

12.7. Customers should use clean and dry utensils when handling products to minimise contamination.

12.8. Products should not be consumed if they show signs of spoilage, unexpected leakage, compromised seals or other potential food safety concerns.

12.9. Customers who suspect a product safety issue should discontinue consumption and contact us promptly with the relevant product information.

12.10. Nothing in these Terms excludes the Company's responsibilities under applicable food safety or consumer protection laws.

13. PROMOTIONS, DISCOUNTS AND SPECIAL OFFERS

13.1. The Company may periodically offer promotional discounts, welcome vouchers, bundle deals, seasonal sales, free shipping, complimentary gifts and other promotional activities.

13.2. All promotions are subject to these general Terms and any additional conditions published for the relevant promotion.

13.3. Each promotion may specify:

• Eligibility requirements

• Promotional period

• Participating products

• Minimum purchase requirements

• Maximum discount amount

• Redemption or quantity limits

• Other applicable restrictions

13.4. Unless expressly stated otherwise, promotional offers cannot be exchanged for cash or applied retrospectively to completed orders.

13.5. Only one product discount code may be used per order unless the checkout system or promotional terms expressly permit combination.

13.6. Standard delivery offers may be combined with eligible product discounts where permitted by the relevant promotion.

13.7. Promotional offers are subject to stock availability and any clearly stated redemption limits.

13.8. The Company reserves the right to refuse the fraudulent or unauthorised use of promotional codes.

13.9. Promotions may be amended or discontinued prospectively where reasonably necessary. Accepted orders and validly acquired consumer rights will remain protected.

14. FIRST-ORDER AND WELCOME DISCOUNTS

14.1. Customers subscribing to the BibikJee’s Nyonya Flavours mailing list may be eligible for a welcome discount on their first qualifying online purchase.

14.2. The discount amount and applicable conditions will be stated in the relevant subscription form, promotional email or campaign announcement.

14.3. Unless otherwise stated, first-order discounts are limited to one redemption per eligible new customer.

14.4. A first-order discount is intended for customers who have not previously completed a qualifying purchase through our official website.

14.5. Creating multiple customer accounts or using multiple email addresses to claim repeated first-order discounts is prohibited.

14.6. First-order discounts may not be combined with other product discount codes unless expressly permitted.

14.7. Customers may unsubscribe from marketing emails at any time without affecting an order already accepted or a discount already validly redeemed.

15. BUNDLE AND MULTI-BUY PROMOTIONS

15.1. The Company may offer promotional pricing for the purchase of multiple products, including mixed-product bundles.

15.2. Applicable prices and minimum quantities will be clearly communicated in the relevant promotional materials.

15.3. Bundle pricing applies only when the qualifying purchase requirements are satisfied.

15.4. Where permitted by the relevant offer, customers may combine eligible Sambal Tumis and Cili Garam products within a bundle.

15.5. If a qualifying item is removed before checkout, the remaining items may revert to their applicable individual prices.

15.6. Bundle offers may not be combined with other product promotions unless expressly stated.

15.7. If a bundled product is defective, the customer's statutory rights to an appropriate remedy remain unaffected.

16. VOUCHERS AND PROMOTIONAL CODES

16.1. Discount vouchers or promotional codes may be distributed through our website, email newsletters, social media, collaborations or authorised promotional campaigns.

16.2. Codes are valid only for their stated promotional period and qualifying purchases.

16.3. Codes must be entered before checkout is completed, unless applied automatically.

16.4. Unless otherwise stated, promotional codes:

• Are not redeemable for cash.

• Cannot be applied to previous purchases