SHIPPING POLICY

BibikJee’s Nyonya Flavours
Effective Date: 11 October 2026

Thank you for shopping with BibikJee’s Nyonya Flavours!

We take care in preparing and packing your orders so that our Nyonya condiments reach you safely.

1. Shipping Coverage

We currently offer delivery to eligible addresses within Peninsular Malaysia and East Malaysia.

Delivery to international destinations is not yet available through our standard website shipping service unless expressly offered at checkout.

2. Order Processing

Orders are processed after successful payment confirmation.

Our standard order processing time is 1-2 working days, excluding weekends and public holidays where applicable.

Orders received outside normal processing hours will be handled during the next available processing period.

Processing times may be extended during public holidays, promotional campaigns or periods of high order volume.

3. Estimated Delivery Time

Estimated delivery within Peninsular Malaysia is 3-5 working days, and 5-7 working days for East Malaysia after dispatch.

Delivery times are estimates and may vary depending on location, courier operations, public holidays, adverse weather or other circumstances beyond our reasonable control.

We will make reasonable efforts to communicate material delays affecting your order.

4. Shipping Charges

Applicable delivery charges are calculated and displayed at checkout before payment is completed.

Free Shipping

We currently offer free standard delivery within Peninsular Malaysia for eligible orders exceeding RM80 in qualifying merchandise value, unless a different threshold is stated during a promotion.

The amount used to determine free-shipping eligibility will follow the applicable offer conditions and checkout calculation.

Orders that do not qualify for free shipping will incur the delivery fee displayed at checkout.

5. Order Tracking

Where supported by the courier service, tracking information will be provided after your order has been dispatched.

Customers may use the tracking information to monitor their parcel's delivery progress.

6. Delivery Information

Customers are responsible for providing a complete and accurate delivery address, recipient name and contact number.

Please ensure that someone is available to receive the parcel where necessary.

If delivery cannot be completed due to incorrect or incomplete customer-provided information, reasonable redelivery charges may apply.

7. Delayed or Missing Parcels

If your parcel is delayed or has not arrived within the estimated delivery period, please contact us at hello@bibikjeesnyonyaflavours.com.

We will assist in investigating the matter with the relevant courier provider.

Where an order cannot be delivered or is lost in transit, we will provide an appropriate resolution in accordance with applicable consumer protection laws.

8. Damaged Parcels

If your parcel arrives with broken jars, leakage, compromised seals or other visible damage, please contact us as soon as reasonably possible.

We encourage customers to report visible delivery damage within 48 hours and provide photographs of the affected items where available.

This reporting period does not restrict statutory rights concerning defective or unsafe products.

For further information, please refer to our Return & Refund Policy.

9. Changes to Shipping Arrangements

We may update delivery regions, courier arrangements, shipping fees and promotional thresholds from time to time.

Changes will not unfairly affect orders already accepted.

10. Contact Information

For shipping enquiries, please contact:

BibikJee’s Nyonya Flavours
Email: hello@bibikjeesnyonyaflavours.com
Phone: +60 12-611 6822
Website: www.bibikjeesnyonyaflavours.com