Privacy policy

PRIVACY POLICY

BibikJee’s Nyonya Flavours
Effective Date: 11 October 2026

1. Introduction

At BibikJee’s Nyonya Flavours, trust and family values are at the heart of everything we do.

We are committed to respecting your privacy and protecting your personal information.

This Privacy Policy explains how BibikJees PLT, trading as BibikJee’s Nyonya Flavours ("Company", "we", "us" or "our"), collects, uses, discloses and protects personal information when you visit www.bibikjeesnyonyaflavours.com, make a purchase, subscribe to our mailing list or communicate with us.

We process personal data in accordance with the Malaysian Personal Data Protection Act 2010, as amended, and other applicable laws.

2. Information We Collect

We may collect the following information:

Personal and Contact Information

  • Full name.

  • Email address.

  • Telephone number.

  • Billing and delivery addresses.

  • Customer account details, where applicable.

Purchase and Transaction Information

  • Products purchased.

  • Order history.

  • Transaction and payment confirmation details.

  • Delivery information.

  • Customer enquiries and communications.

Technical and Website Information

  • IP address.

  • Browser and device information.

  • Website activity and pages visited.

  • Cookies and similar technology identifiers.

  • Referral and website interaction information.

Marketing Information

  • Newsletter subscription preferences.

  • Promotional campaign participation.

  • Marketing email interactions and consent records.

The specific information collected depends on how you interact with our website and which services or technologies we use.

3. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders.

  • Verify payments and prevent fraudulent transactions.

  • Arrange deliveries and provide order updates.

  • Respond to customer enquiries and complaints.

  • Process refunds, replacements and cancellations.

  • Send marketing emails where appropriate consent has been obtained.

  • Improve our website, products and customer experience.

  • Perform website analytics and marketing measurement where permitted.

  • Maintain business records and comply with legal obligations.

We will not use personal information for purposes incompatible with those disclosed to you unless otherwise permitted by law or supported by the necessary consent.

4. Marketing Communications

By voluntarily subscribing to our newsletter or promotional mailing list, you agree to receive marketing communications from BibikJee’s Nyonya Flavours.

These may include:

  • Exclusive offers and discount codes.

  • New product announcements.

  • Recipes and serving ideas.

  • Seasonal promotions and special campaigns.

  • Brand stories and business updates.

You may withdraw your marketing consent at any time by clicking the unsubscribe link in our emails or contacting us directly.

Unsubscribing from marketing messages will not prevent essential communications relating to your orders or transactions.

5. Sharing Your Information

We may disclose necessary personal information to trusted service providers, including:

  • Shopify and other website service providers.

  • Payment processors.

  • Courier and delivery companies.

  • Email marketing platforms.

  • Website analytics and advertising providers, where applicable.

  • Professional advisers and relevant authorities where required by law.

We do not sell our customer mailing lists to third-party marketers.

Service providers may process information according to their contractual obligations and applicable privacy requirements.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enable shopping cart and checkout functions.

  • Remember website preferences.

  • Analyse website traffic and performance.

  • Improve customer experience.

  • Measure marketing performance, where enabled.

Customers can manage cookies through their browser settings or any cookie preference controls provided on our website.

We will obtain consent for non-essential tracking where required by applicable law.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, disclosure, alteration and loss.

Payments are handled through supported payment service providers.

Although we take reasonable precautions, no online transmission or data storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, legal compliance and appropriate business recordkeeping.

Marketing subscription information may be retained until consent is withdrawn or the information is no longer required.

Personal data that is no longer needed will be securely deleted, disposed of or anonymised, subject to legal retention requirements.

9. Your Rights

Subject to applicable Malaysian law, you may request to:

  • Access personal information held about you.

  • Correct inaccurate or incomplete information.

  • Withdraw consent for certain processing activities.

  • Stop receiving direct marketing communications.

  • Request deletion of personal information where applicable.

  • Exercise other data protection rights available under the law.

We may need to verify your identity before processing certain requests.

Some information may need to be retained where legally required or permitted.

10. International Data Transfers

Certain service providers may process or store personal information outside Malaysia.

Where personal data is transferred internationally, we will take appropriate steps to comply with applicable Malaysian data protection requirements.

11. Children's Privacy

Our website is not specifically directed at children.

We do not knowingly collect personal information from children for marketing purposes without the appropriate consent.

If you believe that a child has submitted personal information without the necessary consent, please contact us.

12. Changes to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our operations, website technologies or applicable laws.

The updated version will be published on our website with its effective date.

Where required by law, we will provide additional notice or obtain consent for material changes.

13. Contact Information

For privacy-related questions or requests, please contact:

BibikJee’s Nyonya Flavours
Operated by: BibikJees PLT
Registration No.: LLP0042343-LGN
Email: hello@bibikjeesnyonyaflavours.com
Website: www.bibikjeesnyonyaflavours.com